Australian customers may return most new, unopened items (in "as-new" condition) within 30 days of delivery for a full refund. Return freight to be paid for by the customer. Returns are not accepted for International purchases.
If your item is received damaged, defective or incorrect, please email us immediately with supporting photos. Tumble Star will pay the return shipping costs (as required) if the return is a result of our error (you received an incorrect or defective item, etc.).
When a refund is agreed upon, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return (including any supporting photos). We will respond quickly with instructions for how to return items from your order.