Recycling Policy Tumble Star is pleased to have adopted a recycling policy where packaging (if possible) for customer orders is reused. It may mean our packaging isn't as "pretty" as it could be, but it is functional in getting our quality products to their destination. Every bit helps our planet!
Can I arrange a local pickup? Local pickup is no longer available.
How do I find out delivery cost? Air Product shipping is FREE! Or when you enter the checkout you will be provided with a shipping price for your order. Lastly you can simply email us and we will find out for you.
How and when do you send? We send our air products and large items with DHL and smaller items with Australia Post. Most orders are sent within 5 business days of placing the order. Except Air Products which currently take between 3-4 weeks. Simply contact us for expected delivery dates.
What if I need my order urgently? Please let us know if you require your purchase to get to you by a certain date and we will assist where possible.
Tracking your shipment Once an order is sent customers will receive a shipment confirmation email with a tracking number. It takes approx. 24-48 hours for tracking numbers to update. It is important that you watch the progress of your tracking in case of any delays or issues with the freight company. If there are any problems we recommend that the customer contacts the freight company or notifies us by email immediately.
Do you sell overseas? Yes we sell our air products to most countries worldwide. Some other products are limited to Australia and New Zealand. You will see this information on individual product pages.
Importation & Taxes
Australian Import Taxes... be aware that Australian Customs may require Good and Services Tax (GST) to be paid on arrival of products over AUD$1000 in value. It is the customer's responsibility to pay these charges. If you would like more information please feel free to email us.
New Zealand Import Taxes... NZ customs requires GST to be paid on arrival of products over NZD$400 in value. It is the customer's responsibility to pay these charges. If you would like more information please feel free to email us.
Rest of World Import Requirements... please check your countries import conditions and taxes before purchase. We can assist with some information so feel free to email us.